In the event that the purchased good is found to be inadequate, the customer has the right to replace his purchases within 14 days from the date of receipt, provided that the returned goods are new, clean etc. and that they are accompanied by the label and from the original case.
The goods, protected against damage, must be sent to:
MICHELESSI S.R.L.
Via Pontina Km 45.350 - Aprilia (Lt)
Post code 04011
Goods must be shipped in a rigid box, as they can be damaged if sent in an envelope.
Upon shipment it is necessary to enclose:
1. the identifier of the purchase, or the invoice / purchase document obtained with the order,
2. an indication of the reason for the return (shipping error, defective item, right of withdrawal).
If by MICHELESSI S.R.L. the desired article will not be available, the replacement can not be made. In this case, the customer can choose a different item, or request a refund. If the requested article in exchange were more expensive than the returned item, MICHELESSI S.R.L. will inform the customer of the difference to be paid.
We recommend to pay the utmost attention to the protection and packaging of the goods to be returned.
RETURN
We guarantee our customers the possibility to return the goods purchased within 14 days from the date of receipt, provided that the returned goods are new, clean etc. and that are accompanied by the original label and carton.
Company returns will not be accepted (Purchases with invoice).
The goods must be sent to our address:
MICHELESSI S.R.L.
Via Pontina Km 45.350 - Aprilia (Lt)
Post code 04011
Goods must be shipped in a rigid box, as they can be damaged if sent in an envelope.
Upon shipment it is necessary to enclose:
1. the identifier of the purchase, or the invoice / purchase document obtained with the order,
2. an indication of the reason for the return (shipping error, defective goods, right of withdrawal).
The shipping costs for the returned goods are charged to the customer.
Likewise, we inform you that we will not accept any refunds on delivery.
After receiving the returned goods, MICHELESSI S.R.L. will send the customer the amount due within 7 working days.
The right of withdrawal is however subject to the following conditions: the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased (eg: accessories, attached software, etc ...); the right does not apply to sealed products once opened; the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, protective film display, warranty stamp on spare parts intact, etc ...); to limit damage to the original packaging, according to law, the shipping costs related to the return of the goods are charged to the customer. The aforementioned company reserves the right to take legal action against any form or intention of fraud, against those who threaten or intimate when the aforementioned conditions are not met, or against threats for extortion purposes.
Claims regarding damage / defects in the factory, after more than 14 days from the date of purchase, will be considered positively only if they are accompanied by the original invoice.
Complaints regarding damage occurred during transport will be considered only on the basis of a complaint protocol compiled in the presence of the bearer of goods (postman or courier).
We recommend to pay the utmost attention to the protection and packaging of the goods to be returned.